Software position
4 licensed products on the registerProducts
4
3 on a support contract
Not on contract
1
£250 a year at listed rates
Annual support value
£594
Contract 10000 · SOFT
Support calls
6
£112.5 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| ADO076 | Adobe Acrobat Pro Enterprise | T60969 | Server - Sql1 | Not on contract | — |
| AUT120 | AutoCAD LT Version 8.2.6 | T54574 | Terminal server | On contract 10000 | £150 |
| O3SFO | Opera 3 System Foundation | LIC 417777 | Workstations | On contract 10000 | £120 |
| O3NUS | Opera 3 Current Users | LIC 790441 | Workstations | On contract 10000 | £324 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £18.75Email payslips would not clear — SQL service restartedAdobe Acrobat Pro Enterprise · Julie Herbert · 27 Jul 2026
- On contractInvoice imported twice from the job systemAutoCAD LT · Karen Taylor · 14 Jul 2026
- On contractReport layout change requestedOpera 3 Current Users · Karen Taylor · 26 Sep 2025
- £37.5Invoice imported twice from the job systemAdobe Acrobat Pro Enterprise · Karen Taylor · 25 Sep 2025
- On contractReport layout change requestedOpera 3 Current Users · Anne-Marie Cable · 03 Dec 2024
- £56.25User locked out of the payroll companyAdobe Acrobat Pro Enterprise · Stacey Thomas · 20 Nov 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.