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Ilkley Electrical Ltd

ILK482ActiveNo agreement

ilkleyelectrical.co.uk · Construction · Account manager Dan Okafor · Ilkley Holdings (head office of 4)

Microsoft 365Authentication failed2 weeks agoSupport & assets (SQL)Healthy25 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

2 licensed products on the register
Products
2
1 on a support contract
Not on contract
1
£100 a year at listed rates
Annual support value
£180
Contract 10012 · O3MAIN
Support calls
14
£300 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts Professional
Version 11.0.12
T15945Terminal serverNot on contract—
SG50PRSage 50 PayrollT73955WorkstationsOn contract
10012
£180

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Purchase order print alignment
    Sage 50 Payroll · Anne-Marie Cable · 20 Jun 2026
    On contract
  • New user added and permissions set
    Sage 50 Payroll · Stacey Thomas · 09 Jun 2026
    On contract
  • User locked out of the payroll company
    Sage 50 Payroll · Anne-Marie Cable · 27 Jan 2026
    On contract
  • Year end routine walkthrough
    Sage 50 Payroll · Julie Herbert · 22 Jan 2026
    On contract
  • Stock take variance query
    Sage 50 Accounts Professional · Anne-Marie Cable · 14 Jan 2026
    £18.75
  • Email payslips would not clear — SQL service restarted
    Sage 50 Accounts Professional · Karen Taylor · 15 Nov 2025
    £18.75
  • Report layout change requested
    Sage 50 Payroll · Karen Taylor · 05 Oct 2025
    On contract
  • User locked out of the payroll company
    Sage 50 Payroll · Julie Herbert · 20 Sep 2025
    On contract
  • New user added and permissions set
    Sage 50 Payroll · Julie Herbert · 07 Aug 2025
    On contract
  • Backup of the data directory verified
    Sage 50 Payroll · Karen Taylor · 30 Apr 2025
    On contract
  • Email payslips would not clear — SQL service restarted
    Sage 50 Payroll · Stacey Thomas · 04 Mar 2025
    On contract
  • Report layout change requested
    Sage 50 Accounts Professional · Julie Herbert · 07 Dec 2024
    £75
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.