Customer timeline
Sync milestones, licence and user movement, equipment changes, findings, opportunities and generated packs — aggregated so routine activity does not become noise.
- 19 Aug 2026Finding raised: Microsoft 365 collection is failing authenticationAlertsData quality · critical · DQ-M365-FRESHNESS
- 18 Aug 2026Pipeline: Practice management server + SQL licences — With CustomerOpportunitiesOwner Rob Hall. Chasing. Next with Customer.
- 16 Aug 2026Microsoft 365 sync failedSyncDatasets: users, licences, usage reports. Auth mode disconnected.
- 01 Aug 2026Pipeline: Multi-site VPN and SD-WAN review — OrderedOpportunitiesOwner Alex Vokes. Order received. Next with Engineer.
- 28 Jul 20263 users added this monthUsersUser count moved from 65 to 68.
- 15 Jul 2026Technical Review pack generatedReportsGenerated by Tom Whitfield · customer-facing classification.
- 28 Jun 20263 users added this monthUsersUser count moved from 61 to 64.
- 27 Jun 2026Executive Review pack generatedReportsGenerated by Rachel Byrne · customer-facing classification.
- 24 Jun 2026Finding raised: 36 assigned-capable licences unusedAlertsLicensing · information · LIC-UNDERUSED
- 21 Jun 2026Finding raised: 12 devices on a legacy operating system buildAlertsDevice lifecycle · warning · AST-OS-LEGACY
- 15 Jun 20263 assets added to inventoryAssetsRecorded by the operational source system.
- 10 Jun 2026Finding raised: 17 in-service assets are out of warrantyAlertsDevice lifecycle · warning · AST-WARRANTY-EXPIRED
- 15 May 20262 assets added to inventoryAssetsRecorded by the operational source system.
- 03 May 2026Finding raised: 1 warranties expire within 90 daysAlertsDevice lifecycle · information · AST-WARRANTY-SOON
- 27 Apr 2026Executive Review pack generatedReportsGenerated by Tom Whitfield · customer-facing classification.
- 28 Mar 20264 users removed this monthUsersUser count moved from 65 to 61.
- 23 Mar 2026Support Review pack generatedReportsGenerated by Ellie Marsh · customer-facing classification.
- 15 Mar 20263 assets added to inventoryAssetsRecorded by the operational source system.
- 28 Jan 20262 users removed this monthUsersUser count moved from 70 to 68.
- 15 Jan 20263 assets added to inventoryAssetsRecorded by the operational source system.
- 12 Jan 2026Support Review pack generatedReportsGenerated by Ellie Marsh · customer-facing classification.
- 01 Jan 2026Customer branding updatedSettingsLogo and primary colour saved as the new default for future packs.
Events in view
22 of 42 recorded events
iHow the timeline is builtShow
Routine movement is aggregated rather than listed one event at a time — “12 users added this month” instead of twelve separate cards. Sync milestones, licence changes, equipment, findings, opportunities and generated packs all feed the same list.