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Kettlewell Electrical & Co

KET416ActiveProject only

kettlewellelectrical.co.uk · Construction · Account manager Ellie Marsh

Microsoft 365Healthy2 days agoSupport & assets (SQL)Healthy21 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

5 licensed products on the register
Products
5
0 on a support contract
Not on contract
5
£340 a year at listed rates
Annual support value
£0
No software support contract
Support calls
19
£1,218.75 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT69826Server - Ap-HostNot on contract—
O3NUSOpera 3 Current Users
Version 7.7.6
T84784Server - Ap-HostNot on contract—
O3SALOpera 3 Sales Ledger
Version 8.3.2
T67325Server - Ap-HostNot on contract—
O3PUROpera 3 Purchase Ledger
Version 2.2.6
T65455Terminal serverNot on contract—
LEC001Bespoke job management systemLIC 837191WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Invoice imported twice from the job system
    Opera 3 System Foundation · Anne-Marie Cable · 16 Jun 2026
    £18.75
  • Purchase order print alignment
    Opera 3 System Foundation · Anne-Marie Cable · 15 Jun 2026
    £37.5
  • New user added and permissions set
    Opera 3 Purchase Ledger · Anne-Marie Cable · 25 May 2026
    £75
  • Backup of the data directory verified
    Opera 3 Purchase Ledger · Kelly Gregory · 09 Apr 2026
    £18.75
  • Nominal period end would not run
    Bespoke job management system · Julie Herbert · 15 Mar 2026
    £112.5
  • Year end routine walkthrough
    Opera 3 Sales Ledger · Kelly Gregory · 20 Aug 2025
    £56.25
  • Backup of the data directory verified
    Bespoke job management system · Kelly Gregory · 15 Aug 2025
    £112.5
  • Invoice imported twice from the job system
    Opera 3 Purchase Ledger · Kelly Gregory · 02 Jun 2025
    £56.25
  • Backup of the data directory verified
    Opera 3 Current Users · Julie Herbert · 28 May 2025
    £37.5
  • Backup of the data directory verified
    Opera 3 Sales Ledger · Julie Herbert · 20 Feb 2025
    £112.5
  • Invoice imported twice from the job system
    Opera 3 Current Users · Stacey Thomas · 25 Jan 2025
    £150
  • Purchase order print alignment
    Opera 3 Sales Ledger · Julie Herbert · 21 Jan 2025
    £112.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.