Skip to content
DCS
PR

Loversall Foods Trust

LOV243ActiveManaged contract

loversallfoods.co.uk · Food production · Account manager Dan Okafor · Loversall Holdings (head office of 6)

Microsoft 365Healthy2 days agoSupport & assets (SQL)Healthy12 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

5 licensed products on the register
Products
5
4 on a support contract
Not on contract
1
£250 a year at listed rates
Annual support value
£435
Contract 10700 · COR1
Support calls
26
£412.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 8.6.4
T70140Terminal serverNot on contract—
O3NUSOpera 3 Current UsersT21785WorkstationsOn contract
10700
£160
O3SALOpera 3 Sales LedgerT48263Server - Sql1On contract
10700
£80
O3PUROpera 3 Purchase Ledger
Version 2.5.11
T42855Server - Sql1On contract
10700
£180
O3NOMOpera 3 Nominal Ledger
Version 8.9.11
T33796Server - Ap-HostOn contract
10700
£15

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Report layout change requested
    Opera 3 Nominal Ledger · Julie Herbert · 26 Jul 2026
    On contract
  • Backup of the data directory verified
    Opera 3 Current Users · Julie Herbert · 13 Jul 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Purchase Ledger · Karen Taylor · 12 Jun 2026
    On contract
  • Stock take variance query
    Opera 3 Purchase Ledger · Stacey Thomas · 11 May 2026
    On contract
  • Purchase order print alignment
    Opera 3 Sales Ledger · Julie Herbert · 03 May 2026
    On contract
  • User locked out of the payroll company
    Opera 3 Sales Ledger · Karen Taylor · 25 Apr 2026
    On contract
  • User locked out of the payroll company
    Opera 3 Nominal Ledger · Anne-Marie Cable · 21 Feb 2026
    On contract
  • Report layout change requested
    Opera 3 Current Users · Kelly Gregory · 16 Feb 2026
    On contract
  • New user added and permissions set
    Opera 3 Purchase Ledger · Stacey Thomas · 30 Jan 2026
    On contract
  • User locked out of the payroll company
    Opera 3 Purchase Ledger · Julie Herbert · 28 Jan 2026
    On contract
  • Year end routine walkthrough
    Opera 3 Purchase Ledger · Stacey Thomas · 05 Jan 2026
    On contract
  • Stock take variance query
    Opera 3 System Foundation · Karen Taylor · 17 Dec 2025
    £150
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.