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Nunthorpe Nurseries Solutions

NUN807ActiveTime and materials

nunthorpenurseries.co.uk · Education · Account manager Ellie Marsh · Nunthorpe Holdings (site of 5)

Microsoft 365Healthy2 days agoSupport & assets (SQL)Healthy23 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

4 licensed products on the register
Products
4
0 on a support contract
Not on contract
4
£850 a year at listed rates
Annual support value
£0
No software support contract
Support calls
9
£618.75 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
LEC001Bespoke job management systemT55853WorkstationsNot on contract—
MJM001KwikStock stock control add-on
Version 8.5.0
T43088Terminal serverNot on contract—
COR1Job costing linkT94579Terminal serverNot on contract—
O3SFOOpera 3 System FoundationLIC 166971WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Stock take variance query
    Bespoke job management system · Anne-Marie Cable · 22 Jul 2026
    £18.75
  • Nominal period end would not run
    KwikStock stock control add-on · Kelly Gregory · 26 Feb 2026
    £75
  • Stock take variance query
    Bespoke job management system · Julie Herbert · 19 Feb 2026
    £75
  • Backup of the data directory verified
    Opera 3 System Foundation · Julie Herbert · 20 Jan 2026
    £75
  • Backup of the data directory verified
    Bespoke job management system · Julie Herbert · 15 Jan 2026
    £112.5
  • User locked out of the payroll company
    KwikStock stock control add-on · Karen Taylor · 24 Dec 2025
    £112.5
  • Report layout change requested
    KwikStock stock control add-on · Karen Taylor · 25 Nov 2025
    £75
  • Year end routine walkthrough
    Opera 3 System Foundation · Stacey Thomas · 15 Nov 2025
    £37.5
  • Nominal period end would not run
    Opera 3 System Foundation · Anne-Marie Cable · 02 Oct 2024
    £37.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.