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Barrowby Care & Co

BAR114ActiveManaged contract

barrowbycare.co.uk · Healthcare · Account manager Priya Raman

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy2 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

5 licensed products on the register
Products
5
0 on a support contract
Not on contract
5
£759 a year at listed rates
Annual support value
£0
No software support contract
Support calls
8
£562.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
LEC001Bespoke job management system
Version 12.6.12
T17446Server - Sql1Not on contract—
MJM001KwikStock stock control add-on
Version 10.2.16
T77483WorkstationsNot on contract—
COR1Job costing link
Version 3.8.4
T62415Server - Ap-HostNot on contract—
ADO076Adobe Acrobat Pro EnterpriseLIC 159844WorkstationsNot on contract—
AUT120AutoCAD LTLIC 183839WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Nominal period end would not run
    KwikStock stock control add-on · Karen Taylor · 05 Aug 2026
    £37.5
  • Year end routine walkthrough
    KwikStock stock control add-on · Kelly Gregory · 16 Jul 2026
    £112.5
  • Nominal period end would not run
    AutoCAD LT · Julie Herbert · 19 Jun 2026
    £56.25
  • Email payslips would not clear — SQL service restarted
    KwikStock stock control add-on · Stacey Thomas · 31 Dec 2025
    £56.25
  • Purchase order print alignment
    Adobe Acrobat Pro Enterprise · Kelly Gregory · 27 Dec 2025
    £37.5
  • Nominal period end would not run
    AutoCAD LT · Karen Taylor · 25 Jul 2025
    £37.5
  • Year end routine walkthrough
    Job costing link · Anne-Marie Cable · 06 Feb 2025
    £112.5
  • Nominal period end would not run
    Adobe Acrobat Pro Enterprise · Julie Herbert · 04 Oct 2024
    £112.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.