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Beckwith Chemicals Associates

BEC725ActiveManaged contract

beckwithchemicals.co.uk · Chemicals · Account manager Tom Whitfield

Microsoft 365Partial3 weeks agoSupport & assets (SQL)Healthy21 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

3 licensed products on the register
Products
3
0 on a support contract
Not on contract
3
£170 a year at listed rates
Annual support value
£0
No software support contract
Support calls
11
£693.75 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts ProfessionalT15476WorkstationsNot on contract—
SG50PRSage 50 PayrollT27312Server - Sql1Not on contract—
O3SFOOpera 3 System FoundationLIC 192858WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Report layout change requested
    Sage 50 Accounts Professional · Julie Herbert · 06 Aug 2026
    £37.5
  • Purchase order print alignment
    Sage 50 Payroll · Stacey Thomas · 13 Apr 2026
    £18.75
  • Nominal period end would not run
    Opera 3 System Foundation · Anne-Marie Cable · 06 Jan 2026
    £75
  • Purchase order print alignment
    Sage 50 Payroll · Anne-Marie Cable · 07 Nov 2025
    £37.5
  • Stock take variance query
    Sage 50 Payroll · Stacey Thomas · 25 Sep 2025
    £150
  • Year end routine walkthrough
    Sage 50 Accounts Professional · Stacey Thomas · 08 Sep 2025
    £18.75
  • New user added and permissions set
    Sage 50 Accounts Professional · Kelly Gregory · 02 Jul 2025
    £112.5
  • Stock take variance query
    Sage 50 Accounts Professional · Karen Taylor · 18 Jun 2025
    £18.75
  • Email payslips would not clear — SQL service restarted
    Sage 50 Accounts Professional · Kelly Gregory · 25 Mar 2025
    £37.5
  • Nominal period end would not run
    Sage 50 Payroll · Kelly Gregory · 11 Mar 2025
    £150
  • User locked out of the payroll company
    Opera 3 System Foundation · Julie Herbert · 25 Oct 2024
    £37.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.