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Beckwith Dental Trust

BEC888ActiveManaged contract

beckwithdental.co.uk · Healthcare · Account manager Tom Whitfield

Microsoft 365Partial2 weeks agoSupport & assets (SQL)Healthy22 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

2 licensed products on the register
Products
2
0 on a support contract
Not on contract
2
£180 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£412.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts ProfessionalT16448Server - Ap-HostNot on contract—
SG50PRSage 50 PayrollT63092Server - Sql1Not on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Purchase order print alignment
    Sage 50 Accounts Professional · Karen Taylor · 18 Feb 2026
    £75
  • New user added and permissions set
    Sage 50 Payroll · Anne-Marie Cable · 27 Jan 2026
    £56.25
  • Stock take variance query
    Sage 50 Accounts Professional · Stacey Thomas · 15 Sep 2025
    £56.25
  • Stock take variance query
    Sage 50 Accounts Professional · Julie Herbert · 28 Aug 2025
    £150
  • Report layout change requested
    Sage 50 Payroll · Karen Taylor · 15 Nov 2024
    £56.25
  • Report layout change requested
    Sage 50 Payroll · Stacey Thomas · 12 Nov 2024
    £18.75
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.