Support agreementTime and materialsBEX028-AGR723
Support is billed by the hour. No SLA commitment and no proactive cover.
Customer since20 Aug 2020Response SLANo SLARate£110/hrNotice—Machines on contract0 of 100
100 in-service machines are not on a contractSee which machines →
Contract position
3 contract records for BEX028Active contracts
3
0 expired or cancelled
Annual contract value
£18,755.76
Active lines only
Renewals within 90 days
0
£0
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9842 M365BS | Microsoft 365 licences | Microsoft 365 Business Standard Microsoft | 131 seats | 12 months 90d notice · auto-renews | 03 Feb 2027 in 162d | 14 Aug 2027 | £16,251.86 131 x £124.06 · 5% off | Scheduled | |
| 9963 MJM002 | Software support | M J M Kwickstock Licence MJM Covers 10 modules · 1 off it → | 10 | 12 months 30d notice | 20 Mar 2027 in 207d | 04 Oct 2027 | £2,020 10 x £202 | Scheduled | |
| 10555 AVA001 | Backup and DR | Amber Virtual Agent Per VM DCS | 1 | Rolling 60d notice · auto-renews | 18 Feb 2027 in 177d | — | £483.9 1 x £483.9 · 5% off | Scheduled |
Annual value by service line
Active contracts only
Microsoft 365 licences£16,251.86
Software support£2,020
Backup and DR£483.9
Next twelve months
Renewal dates in order
- 03 FebMicrosoft 365 Business StandardMicrosoft 365 licences162d
- 18 FebAmber Virtual Agent Per VMBackup and DR177d
- 20 MarM J M Kwickstock LicenceSoftware support207d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.