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bexleyconsulting.co.uk · Professional services · Account manager Ellie Marsh · Bexley Holdings (site of 3)

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy25 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

11 licensed products on the register
Products
11
10 on a support contract
Not on contract
1
£120 a year at listed rates
Annual support value
£2,020
Contract 9963 · MJM002
Support calls
24
£18.75 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 5.9.2
T19082Server - Sql1On contract
9963
£375
O3NUSOpera 3 Current Users
Version 6.1.3
T33116WorkstationsOn contract
9963
£225
O3SALOpera 3 Sales LedgerT42799Server - Ap-HostNot on contract—
O3PUROpera 3 Purchase LedgerT38238Server - Ap-HostOn contract
9963
£300
O3NOMOpera 3 Nominal Ledger
Version 10.9.15
T45847Terminal serverOn contract
9963
£120
O3INVOpera 3 InvoicingT43965Terminal serverOn contract
9963
£150
O3POPOpera 3 Purchase Order ProcessingT17313Server - Ap-HostOn contract
9963
£40
O3SCTOpera 3 Stock Control
Version 7.7.14
T81336Terminal serverOn contract
9963
£150
O3COSOpera 3 CostingT91719Terminal serverOn contract
9963
£60
O3PAYOpera 3 Payroll & HR
Version 8.8.18
T42960Terminal serverOn contract
9963
£225
O3REPOpera 3 ReporterT60580Server - Ap-HostOn contract
9963
£375

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Year end routine walkthrough
    Opera 3 Purchase Order Processing · Kelly Gregory · 30 Jul 2026
    On contract
  • New user added and permissions set
    Opera 3 Costing · Anne-Marie Cable · 27 May 2026
    On contract
  • Report layout change requested
    Opera 3 Purchase Ledger · Karen Taylor · 10 Apr 2026
    On contract
  • New user added and permissions set
    Opera 3 Payroll & HR · Stacey Thomas · 16 Feb 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Stock Control · Karen Taylor · 02 Feb 2026
    On contract
  • Backup of the data directory verified
    Opera 3 Payroll & HR · Anne-Marie Cable · 21 Jan 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Payroll & HR · Kelly Gregory · 29 Dec 2025
    On contract
  • Purchase order print alignment
    Opera 3 Purchase Order Processing · Anne-Marie Cable · 19 Oct 2025
    On contract
  • Report layout change requested
    Opera 3 Sales Ledger · Anne-Marie Cable · 19 Oct 2025
    £18.75
  • Invoice imported twice from the job system
    Opera 3 Purchase Ledger · Julie Herbert · 16 Sep 2025
    On contract
  • Purchase order print alignment
    Opera 3 Current Users · Karen Taylor · 15 Aug 2025
    On contract
  • User locked out of the payroll company
    Opera 3 Payroll & HR · Anne-Marie Cable · 07 Jun 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.