Software position
8 licensed products on the registerProducts
8
6 on a support contract
Not on contract
2
£250 a year at listed rates
Annual support value
£820
Contract 10267 · MJM002
Support calls
6
£112.5 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 10.3.19 | T51056 | Server - Sql1 | Not on contract | — |
| O3NUS | Opera 3 Current Users | T16512 | Workstations | On contract 10267 | £60 |
| O3SAL | Opera 3 Sales Ledger Version 10.5.4 | T40846 | Terminal server | On contract 10267 | £120 |
| O3PUR | Opera 3 Purchase Ledger | T61741 | Server - Ap-Host | On contract 10267 | £15 |
| O3NOM | Opera 3 Nominal Ledger | T79148 | Server - Ap-Host | Not on contract | — |
| O3INV | Opera 3 Invoicing Version 2.0.16 | T77927 | Server - Sql1 | On contract 10267 | £150 |
| O3POP | Opera 3 Purchase Order Processing Version 3.5.1 | T32519 | Server - Sql1 | On contract 10267 | £225 |
| O3SCT | Opera 3 Stock Control | T77607 | Terminal server | On contract 10267 | £250 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractNew user added and permissions setOpera 3 Purchase Ledger · Julie Herbert · 20 Aug 2026
- £112.5Backup of the data directory verifiedOpera 3 Nominal Ledger · Kelly Gregory · 17 Jul 2026
- On contractStock take variance queryOpera 3 Purchase Order Processing · Stacey Thomas · 10 Nov 2025
- On contractBackup of the data directory verifiedOpera 3 Purchase Ledger · Karen Taylor · 03 Jul 2025
- On contractEmail payslips would not clear — SQL service restartedOpera 3 Stock Control · Karen Taylor · 31 Oct 2024
- On contractYear end routine walkthroughOpera 3 Stock Control · Kelly Gregory · 13 Sep 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.