Software position
2 licensed products on the registerProducts
2
2 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£345
Contract 10276 · SOFT
Support calls
6
All within contract
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| ADO076 | Adobe Acrobat Pro Enterprise Version 11.2.11 | T91697 | Terminal server | On contract 10276 | £225 |
| AUT120 | AutoCAD LT Version 8.3.2 | T11137 | Workstations | On contract 10276 | £120 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractReport layout change requestedAutoCAD LT · Karen Taylor · 12 May 2026
- On contractInvoice imported twice from the job systemAdobe Acrobat Pro Enterprise · Julie Herbert · 09 Jan 2026
- On contractNominal period end would not runAdobe Acrobat Pro Enterprise · Karen Taylor · 16 Oct 2025
- On contractNew user added and permissions setAdobe Acrobat Pro Enterprise · Kelly Gregory · 18 Sep 2025
- On contractNominal period end would not runAutoCAD LT · Karen Taylor · 30 Apr 2025
- On contractNew user added and permissions setAdobe Acrobat Pro Enterprise · Julie Herbert · 14 Mar 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.