Software position
9 licensed products on the registerProducts
9
0 on a support contract
Not on contract
9
£1,320 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£412.5 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T13597 | Server - Sql1 | Not on contract | — |
| O3NUS | Opera 3 Current Users | T24293 | Server - Ap-Host | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger Version 11.6.5 | T23947 | Workstations | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger | T37610 | Server - Sql1 | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger | T86032 | Workstations | Not on contract | — |
| O3INV | Opera 3 Invoicing | T16910 | Workstations | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing Version 4.0.12 | T22050 | Workstations | Not on contract | — |
| O3SCT | Opera 3 Stock Control | T64986 | Server - Ap-Host | Not on contract | — |
| O3COS | Opera 3 Costing Version 9.6.19 | T43825 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £75Email payslips would not clear — SQL service restartedOpera 3 System Foundation · Anne-Marie Cable · 11 Aug 2026
- £56.25Report layout change requestedOpera 3 Stock Control · Anne-Marie Cable · 01 Sep 2025
- £18.75Email payslips would not clear — SQL service restartedOpera 3 Stock Control · Julie Herbert · 23 Aug 2025
- £150Stock take variance queryOpera 3 Sales Ledger · Karen Taylor · 09 Aug 2025
- £75Invoice imported twice from the job systemOpera 3 Sales Ledger · Julie Herbert · 04 Jun 2025
- £37.5Year end routine walkthroughOpera 3 Stock Control · Stacey Thomas · 24 May 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.