Software position
2 licensed products on the registerProducts
2
2 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£555
Contract 9864 · O3MAIN
Support calls
6
All within contract
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional | T54844 | Server - Ap-Host | On contract 9864 | £180 |
| SG50PR | Sage 50 Payroll | T29030 | Server - Ap-Host | On contract 9864 | £375 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractNominal period end would not runSage 50 Accounts Professional · Kelly Gregory · 05 Aug 2026
- On contractYear end routine walkthroughSage 50 Payroll · Julie Herbert · 04 Mar 2026
- On contractEmail payslips would not clear — SQL service restartedSage 50 Accounts Professional · Stacey Thomas · 11 Feb 2026
- On contractEmail payslips would not clear — SQL service restartedSage 50 Accounts Professional · Kelly Gregory · 03 Dec 2025
- On contractPurchase order print alignmentSage 50 Payroll · Karen Taylor · 09 Nov 2025
- On contractReport layout change requestedSage 50 Payroll · Stacey Thomas · 08 Aug 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.