Software position
11 licensed products on the registerProducts
11
0 on a support contract
Not on contract
11
£1,340 a year at listed rates
Annual support value
£0
No software support contract
Support calls
9
£506.25 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 6.0.11 | T61948 | Server - Sql1 | Not on contract | — |
| O3NUS | Opera 3 Current Users Version 3.3.13 | T29380 | Workstations | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger | T27970 | Terminal server | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger | T29258 | Terminal server | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger Version 9.5.9 | T47123 | Terminal server | Not on contract | — |
| O3INV | Opera 3 Invoicing Version 9.3.2 | T46915 | Server - Ap-Host | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing | T66357 | Terminal server | Not on contract | — |
| O3SCT | Opera 3 Stock Control | T47734 | Workstations | Not on contract | — |
| O3COS | Opera 3 Costing Version 7.0.3 | T30663 | Server - Ap-Host | Not on contract | — |
| O3PAY | Opera 3 Payroll & HR Version 11.8.18 | T42232 | Server - Sql1 | Not on contract | — |
| O3REP | Opera 3 Reporter Version 11.1.20 | T23864 | Server - Sql1 | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £56.25Backup of the data directory verifiedOpera 3 Purchase Ledger · Karen Taylor · 22 Jun 2026
- £37.5Stock take variance queryOpera 3 Costing · Julie Herbert · 01 Jun 2026
- £56.25Stock take variance queryOpera 3 Costing · Stacey Thomas · 04 Jan 2026
- £112.5Nominal period end would not runOpera 3 Invoicing · Karen Taylor · 01 Oct 2025
- £37.5Year end routine walkthroughOpera 3 Purchase Ledger · Stacey Thomas · 04 Aug 2025
- £18.75Report layout change requestedOpera 3 Sales Ledger · Stacey Thomas · 24 Jul 2025
- £112.5Purchase order print alignmentOpera 3 Payroll & HR · Kelly Gregory · 26 Jun 2025
- £56.25Stock take variance queryOpera 3 Purchase Order Processing · Julie Herbert · 26 May 2025
- £18.75Email payslips would not clear — SQL service restartedOpera 3 Purchase Order Processing · Kelly Gregory · 03 Mar 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.