Support agreementManaged contractELM344-AGR257
Covered by a managed support agreement with an agreed SLA.
Customer since23 Jul 2023Response SLA8 hoursRateIncludedNotice60 daysMachines on contract197 of 214
17 in-service machines are not on a contractSee which machines →
Contract position
6 contract records for ELM344Active contracts
6
0 expired or cancelled
Annual contract value
£82,705.92
Active lines only
Renewals within 90 days
3
£37,268.12
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9815 HARB | Managed support | Hardware 6 Mthly Contract DCS Covers 197 machines · 17 in service and off it → | 197 | 36 months 60d notice | 30 Sep 2026 in 36d | — | £24,762.78 £12,381.39 6 monthly | Due in 90 days | |
| 9921 M365BS | Microsoft 365 licences | Microsoft 365 Business Standard Microsoft | 271 seats | 12 months 90d notice | 15 Jan 2027 in 143d | — | £42,847.81 271 x £158.11 | Scheduled | |
| 10521 SOFT | Software support | Software Annual Contract DCS Covers 5 modules · 1 off it → | 5 | 36 months 90d notice · auto-renews | 22 Nov 2026 in 89d | — | £950 5 x £190 | Due in 90 days | |
| 10980 ESE047 | Endpoint protection | ESET PROTECT Advanced ESET | 239 seats | 12 months 60d notice · auto-renews | 21 Feb 2027 in 180d | — | £1,952.63 239 x £8.17 | Scheduled | |
| 11398 HOR002 | Email security | Hornetsecurity Advanced Threat Protection Hornetsecurity | 248 seats | 12 months 60d notice | 16 Jul 2027 in 325d | — | £637.36 248 x £2.57 · 10% off | Scheduled | |
| 11677 AVO001 | Backup and DR | Amber Vault M365 Backup / Mailbox DCS | 229 seats | 36 months 60d notice · auto-renews | 26 Oct 2026 in 62d | 22 Apr 2027 | £11,555.34 229 x £50.46 | Due in 90 days |
Annual value by service line
Active contracts only
Microsoft 365 licences£42,847.81
Managed support£24,762.78
Backup and DR£11,555.34
Endpoint protection£1,952.63
Software support£950
Email security£637.36
Next twelve months
Renewal dates in order
- 30 SepHardware 6 Mthly ContractManaged support36d
- 26 OctAmber Vault M365 Backup / MailboxBackup and DR62d
- 22 NovSoftware Annual ContractSoftware support89d
- 15 JanMicrosoft 365 Business StandardMicrosoft 365 licences143d
- 21 FebESET PROTECT AdvancedEndpoint protection180d
- 16 JulHornetsecurity Advanced Threat ProtectionEmail security325d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.