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Elmsworth Veterinary Ltd

ELM344ActiveManaged contract

elmsworthveterinary.co.uk · Veterinary · Account manager Dan Okafor

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy21 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

6 licensed products on the register
Products
6
5 on a support contract
Not on contract
1
£80 a year at listed rates
Annual support value
£950
Contract 10521 · SOFT
Support calls
48
£675 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT72302WorkstationsOn contract
10521
£160
O3NUSOpera 3 Current UsersT23249Terminal serverOn contract
10521
£375
O3SALOpera 3 Sales Ledger
Version 8.2.0
T65488Terminal serverOn contract
10521
£225
O3PUROpera 3 Purchase Ledger
Version 10.5.20
T20914WorkstationsOn contract
10521
£15
LEC001Bespoke job management systemLIC 985659WorkstationsNot on contract—
MJM001KwikStock stock control add-onLIC 114450WorkstationsOn contract
10521
£175

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Email payslips would not clear — SQL service restarted
    Bespoke job management system · Karen Taylor · 20 Aug 2026
    £18.75
  • Year end routine walkthrough
    Opera 3 Purchase Ledger · Stacey Thomas · 19 Aug 2026
    On contract
  • User locked out of the payroll company
    Opera 3 Current Users · Karen Taylor · 08 Aug 2026
    On contract
  • Year end routine walkthrough
    Opera 3 Current Users · Anne-Marie Cable · 25 Jul 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Bespoke job management system · Julie Herbert · 18 Jul 2026
    £56.25
  • Backup of the data directory verified
    Opera 3 System Foundation · Anne-Marie Cable · 06 Jul 2026
    On contract
  • Purchase order print alignment
    KwikStock stock control add-on · Stacey Thomas · 21 May 2026
    On contract
  • New user added and permissions set
    KwikStock stock control add-on · Julie Herbert · 17 May 2026
    On contract
  • Stock take variance query
    Opera 3 System Foundation · Julie Herbert · 10 May 2026
    On contract
  • Purchase order print alignment
    KwikStock stock control add-on · Stacey Thomas · 12 Apr 2026
    On contract
  • Stock take variance query
    Bespoke job management system · Julie Herbert · 01 Apr 2026
    £37.5
  • Email payslips would not clear — SQL service restarted
    KwikStock stock control add-on · Karen Taylor · 12 Mar 2026
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.