Skip to content
DCS
PR

Elmsworth Engineering Trust

ELM359OnboardingNo agreement

elmsworthengineering.co.uk · Engineering · Account manager Priya Raman

Microsoft 365Partial4 weeks agoSupport & assets (SQL)Healthy4 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

10 licensed products on the register
Products
10
9 on a support contract
Not on contract
1
£150 a year at listed rates
Annual support value
£590
Contract 9665 · SOFT
Support calls
15
£37.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 2.1.3
T28145WorkstationsOn contract
9665
£15
O3NUSOpera 3 Current Users
Version 6.6.1
T61474WorkstationsOn contract
9665
£40
O3SALOpera 3 Sales LedgerT87333Server - Ap-HostOn contract
9665
£15
O3PUROpera 3 Purchase Ledger
Version 7.3.12
T90300Server - Sql1On contract
9665
£60
O3NOMOpera 3 Nominal Ledger
Version 11.2.7
T65509Server - Sql1On contract
9665
£60
O3INVOpera 3 InvoicingT67499Server - Ap-HostOn contract
9665
£120
O3POPOpera 3 Purchase Order Processing
Version 6.8.2
T59420WorkstationsOn contract
9665
£120
O3SCTOpera 3 Stock ControlT28665Server - Sql1Not on contract—
O3COSOpera 3 Costing
Version 5.9.4
T60627WorkstationsOn contract
9665
£150
O3PAYOpera 3 Payroll & HR
Version 3.7.20
T81919Server - Sql1On contract
9665
£10

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Stock take variance query
    Opera 3 Invoicing · Stacey Thomas · 24 Aug 2026
    On contract
  • Purchase order print alignment
    Opera 3 Costing · Karen Taylor · 04 Jul 2026
    On contract
  • Purchase order print alignment
    Opera 3 Sales Ledger · Julie Herbert · 09 May 2026
    On contract
  • Report layout change requested
    Opera 3 Current Users · Karen Taylor · 05 Apr 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 Purchase Order Processing · Anne-Marie Cable · 19 Feb 2026
    On contract
  • Nominal period end would not run
    Opera 3 Current Users · Julie Herbert · 06 Jan 2026
    On contract
  • Backup of the data directory verified
    Opera 3 Invoicing · Anne-Marie Cable · 16 Dec 2025
    On contract
  • Invoice imported twice from the job system
    Opera 3 Nominal Ledger · Julie Herbert · 24 Nov 2025
    On contract
  • Nominal period end would not run
    Opera 3 Costing · Stacey Thomas · 17 Nov 2025
    On contract
  • Year end routine walkthrough
    Opera 3 Payroll & HR · Julie Herbert · 17 Nov 2025
    On contract
  • Stock take variance query
    Opera 3 Stock Control · Anne-Marie Cable · 09 Sep 2025
    £37.5
  • Email payslips would not clear — SQL service restarted
    Opera 3 Purchase Ledger · Karen Taylor · 23 Jul 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.