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Garrick Interiors Associates

GAR691ActiveManaged contract

garrickinteriors.co.uk · Retail · Account manager Ellie Marsh

Microsoft 365Healthy19 hr agoSupport & assets (SQL)Healthy6 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

8 licensed products on the register
Products
8
0 on a support contract
Not on contract
8
£590 a year at listed rates
Annual support value
£0
No software support contract
Support calls
23
£1,837.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT47662Server - Sql1Not on contract—
O3NUSOpera 3 Current UsersT68089Server - Ap-HostNot on contract—
O3SALOpera 3 Sales LedgerT91577Server - Sql1Not on contract—
O3PUROpera 3 Purchase Ledger
Version 8.0.15
T76494Server - Sql1Not on contract—
O3NOMOpera 3 Nominal LedgerT90798Server - Sql1Not on contract—
O3INVOpera 3 InvoicingT52487WorkstationsNot on contract—
O3POPOpera 3 Purchase Order ProcessingT40885Terminal serverNot on contract—
O3SCTOpera 3 Stock Control
Version 10.2.4
T82341Terminal serverNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Purchase order print alignment
    Opera 3 Invoicing · Kelly Gregory · 08 Aug 2026
    £75
  • Purchase order print alignment
    Opera 3 Current Users · Julie Herbert · 06 Aug 2026
    £56.25
  • Stock take variance query
    Opera 3 Current Users · Stacey Thomas · 01 Jul 2026
    £150
  • Year end routine walkthrough
    Opera 3 Purchase Ledger · Karen Taylor · 27 May 2026
    £56.25
  • Email payslips would not clear — SQL service restarted
    Opera 3 Invoicing · Stacey Thomas · 06 Apr 2026
    £112.5
  • Invoice imported twice from the job system
    Opera 3 Current Users · Julie Herbert · 20 Mar 2026
    £37.5
  • Year end routine walkthrough
    Opera 3 System Foundation · Stacey Thomas · 08 Mar 2026
    £112.5
  • New user added and permissions set
    Opera 3 Current Users · Anne-Marie Cable · 13 Feb 2026
    £56.25
  • Year end routine walkthrough
    Opera 3 Nominal Ledger · Kelly Gregory · 06 Feb 2026
    £56.25
  • Purchase order print alignment
    Opera 3 Stock Control · Kelly Gregory · 25 Jan 2026
    £56.25
  • Stock take variance query
    Opera 3 System Foundation · Kelly Gregory · 02 Dec 2025
    £37.5
  • Nominal period end would not run
    Opera 3 Nominal Ledger · Julie Herbert · 29 Nov 2025
    £37.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.