Support agreementManaged contractGRA599-AGR612
Covered by a managed support agreement with an agreed SLA.
Customer since09 Oct 2021Response SLA2 hoursRateIncludedNotice90 daysMachines on contract89 of 101
12 in-service machines are not on a contractSee which machines →
Contract position
6 contract records for GRA599Active contracts
6
0 expired or cancelled
Annual contract value
£30,196.63
Active lines only
Renewals within 90 days
1
£429.84
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9851 HARB | Managed support | Hardware 6 Mthly Contract DCS Covers 89 machines · 12 in service and off it → | 89 | 12 months 60d notice | 10 Jul 2027 in 319d | 11 Nov 2027 | £10,139.78 £5,069.89 6 monthly | Scheduled | |
| 10071 DCSRMSX | Managed support | Annual Additional Server Monitoring DCS | 1 | 36 months 90d notice | 25 Jan 2027 in 153d | 09 May 2027 | £1,087.59 1 x £1,087.59 | Scheduled | |
| 10395 M365BP | Microsoft 365 licences | Microsoft 365 Business Premium Microsoft | 94 seats | 36 months 90d notice · auto-renews | 12 May 2027 in 260d | 08 Oct 2027 | £16,324.98 94 x £173.67 | Scheduled | |
| 10825 ESE047 | Endpoint protection | ESET PROTECT Advanced ESET | 121 seats | 12 months 30d notice · auto-renews | 01 Aug 2027 in 341d | 27 Dec 2027 | £1,190.64 121 x £9.84 | Scheduled | |
| 11325 AVA001 | Backup and DR | Amber Virtual Agent Per VM DCS | 1 | 12 months 30d notice | 06 Feb 2027 in 165d | — | £1,023.8 1 x £1,023.8 | Scheduled | |
| 11875 TEL3CX | Telephony | 3CX Hosted PBX 3CX | 1 | 12 months 30d notice | 09 Oct 2026 in 45d | — | £429.84 1 x £429.84 | Due in 90 days |
Annual value by service line
Active contracts only
Microsoft 365 licences£16,324.98
Managed support£11,227.37
Endpoint protection£1,190.64
Backup and DR£1,023.8
Telephony£429.84
Next twelve months
Renewal dates in order
- 09 Oct3CX Hosted PBXTelephony45d
- 25 JanAnnual Additional Server MonitoringManaged support153d
- 06 FebAmber Virtual Agent Per VMBackup and DR165d
- 12 MayMicrosoft 365 Business PremiumMicrosoft 365 licences260d
- 10 JulHardware 6 Mthly ContractManaged support319d
- 01 AugESET PROTECT AdvancedEndpoint protection341d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.