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Granville Packaging Group

GRA599ActiveManaged contract

granvillepackaging.co.uk · Manufacturing · Account manager Ellie Marsh · Granville Holdings (head office of 3)

Microsoft 365Healthy2 days agoSupport & assets (SQL)Healthy20 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

5 licensed products on the register
Products
5
0 on a support contract
Not on contract
5
£740 a year at listed rates
Annual support value
£0
No software support contract
Support calls
21
£1,406.25 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 5.0.5
T45804Server - Sql1Not on contract—
O3NUSOpera 3 Current UsersT47469Server - Ap-HostNot on contract—
O3SALOpera 3 Sales LedgerT60386Terminal serverNot on contract—
O3PUROpera 3 Purchase Ledger
Version 9.1.0
T81387Terminal serverNot on contract—
ADO076Adobe Acrobat Pro EnterpriseLIC 409892WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • User locked out of the payroll company
    Opera 3 Sales Ledger · Kelly Gregory · 11 Jun 2026
    £18.75
  • Stock take variance query
    Opera 3 Purchase Ledger · Kelly Gregory · 11 Jun 2026
    £56.25
  • Backup of the data directory verified
    Adobe Acrobat Pro Enterprise · Julie Herbert · 06 Jun 2026
    £150
  • New user added and permissions set
    Opera 3 Current Users · Anne-Marie Cable · 17 May 2026
    £112.5
  • New user added and permissions set
    Opera 3 Current Users · Anne-Marie Cable · 01 Mar 2026
    £56.25
  • Stock take variance query
    Adobe Acrobat Pro Enterprise · Kelly Gregory · 08 Jan 2026
    £56.25
  • Invoice imported twice from the job system
    Opera 3 Purchase Ledger · Julie Herbert · 07 Jan 2026
    £37.5
  • New user added and permissions set
    Opera 3 Current Users · Julie Herbert · 19 Nov 2025
    £37.5
  • Report layout change requested
    Opera 3 Sales Ledger · Karen Taylor · 04 Sep 2025
    £150
  • Nominal period end would not run
    Adobe Acrobat Pro Enterprise · Karen Taylor · 25 Aug 2025
    £112.5
  • Report layout change requested
    Opera 3 Purchase Ledger · Stacey Thomas · 25 Jul 2025
    £112.5
  • User locked out of the payroll company
    Adobe Acrobat Pro Enterprise · Kelly Gregory · 23 Jul 2025
    £75
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.