Support agreementManaged contractHAR017-AGR398
Covered by a managed support agreement with an agreed SLA.
Customer since30 Jun 2024Response SLA4 hoursRateIncludedNotice30 daysMachines on contract102 of 103
1 in-service machines are not on a contractSee which machines →
Contract position
8 contract records for HAR017Active contracts
8
0 expired or cancelled
Annual contract value
£44,846.78
Active lines only
Renewals within 90 days
2
£1,307.03
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9519 HARB | Managed support | Hardware 6 Mthly Contract DCS Covers 102 machines · 1 in service and off it → | 102 | 36 months 60d notice | 02 Mar 2027 in 189d | — | £12,042.66 £6,021.33 6 monthly | Scheduled | |
| 10144 DCSRMSX | Managed support | Annual Additional Server Monitoring DCS | 6 | 36 months 90d notice | 31 Mar 2027 in 218d | 12 Jun 2027 | £15,792.18 6 x £2,632.03 | Scheduled | |
| 10624 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 106 seats | 36 months 90d notice · auto-renews | 04 Jul 2027 in 313d | — | £10,026.54 106 x £94.59 | Scheduled | |
| 11048 SOFLA | Software support | Bespoke Software Support Contract DCS Covers 2 modules → | 1 | 36 months 60d notice | 11 Sep 2026 in 17d | 18 Feb 2027 | £576.98 1 x £576.98 | Due now | |
| 11400 ESE047 | Endpoint protection | ESET PROTECT Advanced ESET | 93 seats | 12 months 30d notice · auto-renews | 13 Nov 2026 in 80d | — | £730.05 93 x £7.85 · 5% off | Due in 90 days | |
| 11625 AVO100 | Backup and DR | M365 Amber Vault Storage per TB DCS | 4 | Rolling 60d notice · auto-renews | 01 Jun 2027 in 280d | — | £2,412.32 4 x £603.08 | Scheduled | |
| 12095 CON900 | Connectivity | FTTP 900/110 TalkTalk Business | 1 | 36 months 30d notice · auto-renews | 26 May 2027 in 274d | — | £1,233.19 1 x £1,233.19 | Scheduled | |
| 12437 DEL003 | Hardware maintenance | Dell ProSupport - 3 year Dell | 1 | 12 months 30d notice · auto-renews | 23 Aug 2027 in 363d | 15 Dec 2027 | £2,032.86 1 x £2,032.86 | Scheduled |
Annual value by service line
Active contracts only
Managed support£27,834.84
Microsoft 365 licences£10,026.54
Backup and DR£2,412.32
Hardware maintenance£2,032.86
Connectivity£1,233.19
Endpoint protection£730.05
Software support£576.98
Next twelve months
Renewal dates in order
- 11 SepBespoke Software Support ContractSoftware support17d
- 13 NovESET PROTECT AdvancedEndpoint protection80d
- 02 MarHardware 6 Mthly ContractManaged support189d
- 31 MarAnnual Additional Server MonitoringManaged support218d
- 26 MayFTTP 900/110Connectivity274d
- 01 JunM365 Amber Vault Storage per TBBackup and DR280d
- 04 JulAdobe Acrobat Pro EnterpriseMicrosoft 365 licences313d
- 23 AugDell ProSupport - 3 yearHardware maintenance363d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.