Software position
2 licensed products on the registerProducts
2
2 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£525
Contract 11048 · SOFLA
Support calls
19
All within contract
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| ADO076 | Adobe Acrobat Pro Enterprise | T34630 | Server - Ap-Host | On contract 11048 | £375 |
| AUT120 | AutoCAD LT | T67643 | Server - Ap-Host | On contract 11048 | £150 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractUser locked out of the payroll companyAdobe Acrobat Pro Enterprise · Stacey Thomas · 23 Jun 2026
- On contractBackup of the data directory verifiedAutoCAD LT · Karen Taylor · 28 Apr 2026
- On contractReport layout change requestedAutoCAD LT · Julie Herbert · 19 Mar 2026
- On contractYear end routine walkthroughAdobe Acrobat Pro Enterprise · Kelly Gregory · 12 Nov 2025
- On contractYear end routine walkthroughAdobe Acrobat Pro Enterprise · Anne-Marie Cable · 10 Nov 2025
- On contractStock take variance queryAutoCAD LT · Julie Herbert · 02 Oct 2025
- On contractBackup of the data directory verifiedAutoCAD LT · Karen Taylor · 27 Sep 2025
- On contractStock take variance queryAutoCAD LT · Anne-Marie Cable · 05 Aug 2025
- On contractNew user added and permissions setAutoCAD LT · Kelly Gregory · 08 May 2025
- On contractStock take variance queryAutoCAD LT · Karen Taylor · 05 May 2025
- On contractNominal period end would not runAutoCAD LT · Kelly Gregory · 01 Apr 2025
- On contractBackup of the data directory verifiedAutoCAD LT · Karen Taylor · 14 Mar 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.