Software position
4 licensed products on the registerProducts
4
3 on a support contract
Not on contract
1
£250 a year at listed rates
Annual support value
£696
Contract 10965 · COR1
Support calls
6
£56.25 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional | T28736 | Server - Ap-Host | On contract 10965 | £60 |
| SG50PR | Sage 50 Payroll Version 6.4.11 | T68003 | Server - Ap-Host | On contract 10965 | £150 |
| LEC001 | Bespoke job management system | LIC 528173 | Workstations | Not on contract | — |
| MJM001 | KwikStock stock control add-on | LIC 789343 | Workstations | On contract 10965 | £486 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractStock take variance querySage 50 Payroll · Julie Herbert · 15 Aug 2026
- On contractYear end routine walkthroughSage 50 Payroll · Karen Taylor · 11 Apr 2026
- £56.25Nominal period end would not runBespoke job management system · Stacey Thomas · 23 Sep 2025
- On contractNominal period end would not runSage 50 Payroll · Karen Taylor · 18 Aug 2025
- On contractPurchase order print alignmentSage 50 Payroll · Karen Taylor · 02 Aug 2025
- On contractEmail payslips would not clear — SQL service restartedSage 50 Payroll · Julie Herbert · 14 Mar 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.