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Kettlewell Foods Solutions

KET523ActiveTime and materials

kettlewellfoods.co.uk · Food production · Account manager Rachel Byrne · Kettlewell Holdings (site of 4)

Microsoft 365Stale3 weeks agoSupport & assets (SQL)Healthy12 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

4 licensed products on the register
Products
4
0 on a support contract
Not on contract
4
£350 a year at listed rates
Annual support value
£0
No software support contract
Support calls
19
£881.25 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 7.8.16
T17604WorkstationsNot on contract—
O3NUSOpera 3 Current Users
Version 2.1.9
T89112Server - Sql1Not on contract—
O3SALOpera 3 Sales Ledger
Version 10.8.2
T54543Server - Sql1Not on contract—
O3PUROpera 3 Purchase Ledger
Version 5.7.15
T24875Terminal serverNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Purchase order print alignment
    Opera 3 Purchase Ledger · Karen Taylor · 23 Aug 2026
    £18.75
  • Purchase order print alignment
    Opera 3 Sales Ledger · Julie Herbert · 20 Jul 2026
    £37.5
  • Stock take variance query
    Opera 3 Current Users · Stacey Thomas · 24 Jun 2026
    £37.5
  • Report layout change requested
    Opera 3 Purchase Ledger · Stacey Thomas · 21 Jun 2026
    £37.5
  • Purchase order print alignment
    Opera 3 Current Users · Karen Taylor · 02 Jun 2026
    £56.25
  • User locked out of the payroll company
    Opera 3 Sales Ledger · Anne-Marie Cable · 14 Apr 2026
    £56.25
  • Nominal period end would not run
    Opera 3 Sales Ledger · Stacey Thomas · 23 Mar 2026
    £18.75
  • Invoice imported twice from the job system
    Opera 3 Current Users · Anne-Marie Cable · 23 Mar 2026
    £56.25
  • Purchase order print alignment
    Opera 3 Sales Ledger · Kelly Gregory · 16 Mar 2026
    £56.25
  • Purchase order print alignment
    Opera 3 Sales Ledger · Julie Herbert · 16 Nov 2025
    £18.75
  • Invoice imported twice from the job system
    Opera 3 Current Users · Stacey Thomas · 24 Oct 2025
    £56.25
  • Purchase order print alignment
    Opera 3 Current Users · Julie Herbert · 26 Aug 2025
    £37.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.