Software position
12 licensed products on the registerProducts
12
8 on a support contract
Not on contract
4
£380 a year at listed rates
Annual support value
£1,450
Contract 10198 · O3MAIN
Support calls
17
£393.75 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 12.1.13 | T31628 | Server - Ap-Host | On contract 10198 | £225 |
| O3NUS | Opera 3 Current Users Version 6.0.5 | T14400 | Server - Sql1 | On contract 10198 | £10 |
| O3SAL | Opera 3 Sales Ledger Version 7.3.14 | T56558 | Server - Sql1 | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger | T33721 | Terminal server | On contract 10198 | £375 |
| O3NOM | Opera 3 Nominal Ledger | T97416 | Server - Ap-Host | On contract 10198 | £180 |
| O3INV | Opera 3 Invoicing | T39060 | Terminal server | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing | T44688 | Server - Sql1 | Not on contract | — |
| O3SCT | Opera 3 Stock Control | T90077 | Terminal server | On contract 10198 | £250 |
| O3COS | Opera 3 Costing Version 8.1.1 | T48905 | Workstations | On contract 10198 | £80 |
| O3PAY | Opera 3 Payroll & HR Version 4.4.12 | T40565 | Server - Ap-Host | On contract 10198 | £180 |
| O3REP | Opera 3 Reporter | T66010 | Terminal server | On contract 10198 | £150 |
| O3CRE | Opera 3 Credit Management | T89393 | Terminal server | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £37.5New user added and permissions setOpera 3 Credit Management · Stacey Thomas · 05 Jul 2026
- On contractUser locked out of the payroll companyOpera 3 Costing · Karen Taylor · 12 Apr 2026
- £56.25Report layout change requestedOpera 3 Sales Ledger · Julie Herbert · 08 Apr 2026
- On contractUser locked out of the payroll companyOpera 3 Nominal Ledger · Anne-Marie Cable · 04 Feb 2026
- On contractReport layout change requestedOpera 3 Costing · Anne-Marie Cable · 19 Jan 2026
- £37.5New user added and permissions setOpera 3 Purchase Order Processing · Kelly Gregory · 13 Jan 2026
- £37.5Purchase order print alignmentOpera 3 Credit Management · Julie Herbert · 14 Dec 2025
- £150Backup of the data directory verifiedOpera 3 Credit Management · Julie Herbert · 30 Aug 2025
- On contractUser locked out of the payroll companyOpera 3 Reporter · Julie Herbert · 01 Aug 2025
- On contractReport layout change requestedOpera 3 System Foundation · Stacey Thomas · 06 Jul 2025
- On contractStock take variance queryOpera 3 Costing · Karen Taylor · 05 May 2025
- On contractBackup of the data directory verifiedOpera 3 Stock Control · Karen Taylor · 02 Apr 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.