Software position
8 licensed products on the registerProducts
8
8 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£1,530
Contract 10500 · MJM002
Support calls
6
All within contract
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T96320 | Workstations | On contract 10500 | £150 |
| O3NUS | Opera 3 Current Users Version 7.2.2 | T16818 | Server - Sql1 | On contract 10500 | £375 |
| O3SAL | Opera 3 Sales Ledger Version 5.5.5 | T28230 | Workstations | On contract 10500 | £15 |
| O3PUR | Opera 3 Purchase Ledger | T62286 | Terminal server | On contract 10500 | £120 |
| O3NOM | Opera 3 Nominal Ledger Version 8.5.15 | T31539 | Terminal server | On contract 10500 | £225 |
| O3INV | Opera 3 Invoicing Version 8.5.13 | T48605 | Server - Ap-Host | On contract 10500 | £150 |
| O3POP | Opera 3 Purchase Order Processing | T45826 | Terminal server | On contract 10500 | £120 |
| O3SCT | Opera 3 Stock Control | T48796 | Terminal server | On contract 10500 | £375 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractNew user added and permissions setOpera 3 Invoicing · Anne-Marie Cable · 22 Jun 2026
- On contractUser locked out of the payroll companyOpera 3 System Foundation · Julie Herbert · 19 Feb 2026
- On contractPurchase order print alignmentOpera 3 Nominal Ledger · Julie Herbert · 05 Jan 2026
- On contractUser locked out of the payroll companyOpera 3 Purchase Order Processing · Anne-Marie Cable · 28 Oct 2025
- On contractEmail payslips would not clear — SQL service restartedOpera 3 Sales Ledger · Julie Herbert · 16 Mar 2025
- On contractNew user added and permissions setOpera 3 Current Users · Anne-Marie Cable · 03 Dec 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.