Software position
11 licensed products on the registerProducts
11
9 on a support contract
Not on contract
2
£110 a year at listed rates
Annual support value
£1,860
Contract 10271 · COR1
Support calls
6
£18.75 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T11584 | Server - Ap-Host | On contract 10271 | £120 |
| O3NUS | Opera 3 Current Users Version 8.0.19 | T81183 | Workstations | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger Version 9.7.20 | T53491 | Terminal server | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger Version 12.9.12 | T71347 | Server - Ap-Host | On contract 10271 | £375 |
| O3NOM | Opera 3 Nominal Ledger | T83052 | Workstations | On contract 10271 | £180 |
| O3INV | Opera 3 Invoicing Version 9.4.5 | T60101 | Workstations | On contract 10271 | £375 |
| O3POP | Opera 3 Purchase Order Processing Version 5.5.18 | T12354 | Server - Ap-Host | On contract 10271 | £240 |
| O3SCT | Opera 3 Stock Control Version 8.7.2 | T22416 | Workstations | On contract 10271 | £225 |
| O3COS | Opera 3 Costing | T37700 | Server - Ap-Host | On contract 10271 | £150 |
| O3PAY | Opera 3 Payroll & HR | T37655 | Server - Sql1 | On contract 10271 | £180 |
| O3REP | Opera 3 Reporter | T39615 | Server - Sql1 | On contract 10271 | £15 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractStock take variance queryOpera 3 Invoicing · Julie Herbert · 03 Jul 2026
- On contractInvoice imported twice from the job systemOpera 3 Costing · Stacey Thomas · 16 Apr 2026
- On contractNew user added and permissions setOpera 3 Stock Control · Anne-Marie Cable · 01 Mar 2026
- £18.75User locked out of the payroll companyOpera 3 Current Users · Stacey Thomas · 30 May 2025
- On contractStock take variance queryOpera 3 Purchase Order Processing · Anne-Marie Cable · 03 Mar 2025
- On contractNew user added and permissions setOpera 3 Stock Control · Kelly Gregory · 15 Feb 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.