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Marsden Surveyors & Co

MAR446OnboardingManaged contract

marsdensurveyors.co.uk · Property · Account manager Tom Whitfield

Microsoft 365Stale10 days agoSupport & assets (SQL)Healthy4 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

8 licensed products on the register
Products
8
7 on a support contract
Not on contract
1
£120 a year at listed rates
Annual support value
£1,190
Contract 10528 · O3MAIN
Support calls
12
£56.25 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT25101Server - Ap-HostOn contract
10528
£120
O3NUSOpera 3 Current UsersT92397Terminal serverOn contract
10528
£10
O3SALOpera 3 Sales Ledger
Version 2.4.17
T90662Terminal serverOn contract
10528
£40
O3PUROpera 3 Purchase Ledger
Version 11.5.2
T59323Server - Ap-HostOn contract
10528
£120
O3NOMOpera 3 Nominal Ledger
Version 12.2.6
T55824WorkstationsNot on contract—
O3INVOpera 3 InvoicingT54323Terminal serverOn contract
10528
£375
O3POPOpera 3 Purchase Order Processing
Version 9.0.6
T35489Terminal serverOn contract
10528
£375
O3SCTOpera 3 Stock ControlT80467Terminal serverOn contract
10528
£150

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Stock take variance query
    Opera 3 Purchase Ledger · Stacey Thomas · 03 Aug 2026
    On contract
  • Year end routine walkthrough
    Opera 3 Stock Control · Kelly Gregory · 12 Jul 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Nominal Ledger · Kelly Gregory · 12 Apr 2026
    £18.75
  • User locked out of the payroll company
    Opera 3 Stock Control · Julie Herbert · 06 Apr 2026
    On contract
  • Nominal period end would not run
    Opera 3 Purchase Ledger · Anne-Marie Cable · 05 Dec 2025
    On contract
  • Backup of the data directory verified
    Opera 3 Nominal Ledger · Kelly Gregory · 25 Oct 2025
    £37.5
  • Purchase order print alignment
    Opera 3 Current Users · Julie Herbert · 22 Sep 2025
    On contract
  • Stock take variance query
    Opera 3 Purchase Order Processing · Stacey Thomas · 05 Jun 2025
    On contract
  • New user added and permissions set
    Opera 3 Purchase Ledger · Karen Taylor · 25 Mar 2025
    On contract
  • Year end routine walkthrough
    Opera 3 Stock Control · Anne-Marie Cable · 23 Oct 2024
    On contract
  • Invoice imported twice from the job system
    Opera 3 Purchase Order Processing · Kelly Gregory · 07 Oct 2024
    On contract
  • Invoice imported twice from the job system
    Opera 3 Sales Ledger · Kelly Gregory · 13 Sep 2024
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.