Software position
2 licensed products on the registerProducts
2
2 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£140
Contract 10215 · SOFT
Support calls
6
All within contract
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional Version 7.8.20 | T63650 | Server - Sql1 | On contract 10215 | £60 |
| SG50PR | Sage 50 Payroll Version 2.3.12 | T74351 | Server - Sql1 | On contract 10215 | £80 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractYear end routine walkthroughSage 50 Accounts Professional · Anne-Marie Cable · 04 Jul 2026
- On contractEmail payslips would not clear — SQL service restartedSage 50 Payroll · Kelly Gregory · 23 Jan 2026
- On contractUser locked out of the payroll companySage 50 Accounts Professional · Anne-Marie Cable · 28 Sep 2025
- On contractNew user added and permissions setSage 50 Accounts Professional · Anne-Marie Cable · 29 Jan 2025
- On contractBackup of the data directory verifiedSage 50 Accounts Professional · Stacey Thomas · 31 Dec 2024
- On contractNominal period end would not runSage 50 Accounts Professional · Kelly Gregory · 05 Oct 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.