Software position
4 licensed products on the registerProducts
4
0 on a support contract
Not on contract
4
£615 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£356.25 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| ADO076 | Adobe Acrobat Pro Enterprise Version 4.0.5 | T27824 | Workstations | Not on contract | — |
| AUT120 | AutoCAD LT Version 11.2.14 | T21381 | Server - Ap-Host | Not on contract | — |
| SG50AC | Sage 50 Accounts Professional | LIC 572281 | Workstations | Not on contract | — |
| SG50PR | Sage 50 Payroll | LIC 622294 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £18.75Backup of the data directory verifiedSage 50 Accounts Professional · Kelly Gregory · 08 Apr 2026
- £37.5User locked out of the payroll companyAutoCAD LT · Anne-Marie Cable · 04 Apr 2026
- £112.5Backup of the data directory verifiedSage 50 Accounts Professional · Karen Taylor · 06 Feb 2026
- £18.75Stock take variance querySage 50 Accounts Professional · Julie Herbert · 16 Jan 2026
- £112.5Purchase order print alignmentAutoCAD LT · Stacey Thomas · 29 Aug 2025
- £56.25Report layout change requestedSage 50 Payroll · Julie Herbert · 17 Mar 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.