Software position
5 licensed products on the registerProducts
5
0 on a support contract
Not on contract
5
£380 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£375 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 10.3.11 | T14473 | Workstations | Not on contract | — |
| O3NUS | Opera 3 Current Users | T53786 | Server - Ap-Host | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger | T21580 | Terminal server | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger | T93957 | Server - Ap-Host | Not on contract | — |
| SG50AC | Sage 50 Accounts Professional | LIC 752810 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £112.5Nominal period end would not runOpera 3 Purchase Ledger · Julie Herbert · 04 Aug 2026
- £18.75Purchase order print alignmentOpera 3 Purchase Ledger · Kelly Gregory · 11 Feb 2026
- £112.5Email payslips would not clear — SQL service restartedSage 50 Accounts Professional · Julie Herbert · 20 Dec 2025
- £56.25Stock take variance querySage 50 Accounts Professional · Karen Taylor · 08 Dec 2025
- £18.75Purchase order print alignmentSage 50 Accounts Professional · Julie Herbert · 10 Oct 2025
- £56.25User locked out of the payroll companyOpera 3 Sales Ledger · Julie Herbert · 05 Feb 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.