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Quarryhill Pharmacy Trust

QUA215ActiveNo agreement

quarryhillpharmacy.co.uk · Healthcare · Account manager Tom Whitfield · Quarryhill Care Group (site of 6)

Microsoft 365Stale3 weeks agoSupport & assets (SQL)Partial13 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

8 licensed products on the register
Products
8
7 on a support contract
Not on contract
1
£80 a year at listed rates
Annual support value
£780
Contract 10136 · SOFLA
Support calls
14
£75 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT13371Terminal serverOn contract
10136
£180
O3NUSOpera 3 Current UsersT21968Server - Sql1On contract
10136
£15
O3SALOpera 3 Sales Ledger
Version 11.1.20
T88315Server - Sql1On contract
10136
£60
O3PUROpera 3 Purchase Ledger
Version 4.7.19
T94231Terminal serverOn contract
10136
£60
O3NOMOpera 3 Nominal Ledger
Version 7.5.17
T64114Terminal serverOn contract
10136
£225
O3INVOpera 3 InvoicingT26734Server - Ap-HostOn contract
10136
£180
O3POPOpera 3 Purchase Order Processing
Version 10.4.2
T66930WorkstationsNot on contract—
SG50ACSage 50 Accounts ProfessionalLIC 649117WorkstationsOn contract
10136
£60

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Year end routine walkthrough
    Opera 3 Purchase Ledger · Stacey Thomas · 23 Aug 2026
    On contract
  • Report layout change requested
    Opera 3 Current Users · Stacey Thomas · 26 Jul 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 Current Users · Karen Taylor · 25 Jul 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Purchase Order Processing · Karen Taylor · 15 Feb 2026
    £56.25
  • User locked out of the payroll company
    Sage 50 Accounts Professional · Stacey Thomas · 17 Sep 2025
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Purchase Ledger · Stacey Thomas · 28 Aug 2025
    On contract
  • Backup of the data directory verified
    Opera 3 System Foundation · Karen Taylor · 18 Aug 2025
    On contract
  • Stock take variance query
    Opera 3 Invoicing · Kelly Gregory · 09 Jul 2025
    On contract
  • Year end routine walkthrough
    Opera 3 Purchase Ledger · Karen Taylor · 08 Jul 2025
    On contract
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Karen Taylor · 20 Jun 2025
    On contract
  • Backup of the data directory verified
    Sage 50 Accounts Professional · Julie Herbert · 01 Jun 2025
    On contract
  • Stock take variance query
    Opera 3 Current Users · Anne-Marie Cable · 25 Mar 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.