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Quarryhill Brokers Services

QUA768ActiveManaged contract

quarryhillbrokers.co.uk · Insurance · Account manager Dan Okafor · Quarryhill Care Group (site of 6)

Microsoft 365Healthy4 days agoSupport & assets (SQL)Healthy13 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

3 licensed products on the register
Products
3
2 on a support contract
Not on contract
1
£250 a year at listed rates
Annual support value
£240
Contract 10327 · COR1
Support calls
26
£712.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
ADO076Adobe Acrobat Pro EnterpriseT35204WorkstationsOn contract
10327
£120
AUT120AutoCAD LTT63643Server - Sql1Not on contract—
SG50ACSage 50 Accounts ProfessionalLIC 867116WorkstationsOn contract
10327
£120

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Purchase order print alignment
    Sage 50 Accounts Professional · Karen Taylor · 12 Aug 2026
    On contract
  • Stock take variance query
    Sage 50 Accounts Professional · Stacey Thomas · 16 Jul 2026
    On contract
  • Report layout change requested
    Sage 50 Accounts Professional · Kelly Gregory · 12 Jul 2026
    On contract
  • User locked out of the payroll company
    AutoCAD LT · Stacey Thomas · 03 Jul 2026
    £18.75
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Julie Herbert · 22 May 2026
    On contract
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Kelly Gregory · 07 Apr 2026
    On contract
  • New user added and permissions set
    AutoCAD LT · Julie Herbert · 27 Mar 2026
    £37.5
  • Report layout change requested
    AutoCAD LT · Karen Taylor · 19 Mar 2026
    £112.5
  • Purchase order print alignment
    AutoCAD LT · Anne-Marie Cable · 10 Mar 2026
    £56.25
  • Stock take variance query
    AutoCAD LT · Kelly Gregory · 25 Feb 2026
    £56.25
  • Report layout change requested
    Adobe Acrobat Pro Enterprise · Kelly Gregory · 24 Feb 2026
    On contract
  • Report layout change requested
    AutoCAD LT · Julie Herbert · 19 Feb 2026
    £150
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.