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Quernmore Nurseries & Co

QUE827ActiveNo agreement

quernmorenurseries.co.uk · Education · Account manager Tom Whitfield

Microsoft 365Authentication failed7 days agoSupport & assets (SQL)Healthy15 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

2 licensed products on the register
Products
2
1 on a support contract
Not on contract
1
£10 a year at listed rates
Annual support value
£180
Contract 9728 · O3MAIN
Support calls
19
£637.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts Professional
Version 8.0.13
T53471WorkstationsOn contract
9728
£180
SG50PRSage 50 PayrollT47920Terminal serverNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Report layout change requested
    Sage 50 Accounts Professional · Anne-Marie Cable · 13 Aug 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Sage 50 Payroll · Julie Herbert · 08 Aug 2026
    £112.5
  • Email payslips would not clear — SQL service restarted
    Sage 50 Payroll · Kelly Gregory · 19 Jun 2026
    £18.75
  • Stock take variance query
    Sage 50 Payroll · Anne-Marie Cable · 04 Apr 2026
    £37.5
  • New user added and permissions set
    Sage 50 Accounts Professional · Julie Herbert · 21 Mar 2026
    On contract
  • New user added and permissions set
    Sage 50 Payroll · Julie Herbert · 08 Nov 2025
    £112.5
  • Year end routine walkthrough
    Sage 50 Payroll · Stacey Thomas · 07 Oct 2025
    £112.5
  • User locked out of the payroll company
    Sage 50 Accounts Professional · Stacey Thomas · 14 Sep 2025
    On contract
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Julie Herbert · 29 Jul 2025
    On contract
  • Year end routine walkthrough
    Sage 50 Accounts Professional · Stacey Thomas · 16 Jun 2025
    On contract
  • Nominal period end would not run
    Sage 50 Accounts Professional · Anne-Marie Cable · 06 Jun 2025
    On contract
  • Report layout change requested
    Sage 50 Accounts Professional · Stacey Thomas · 02 Jun 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.