Software position
4 licensed products on the registerProducts
4
2 on a support contract
Not on contract
2
£140 a year at listed rates
Annual support value
£600
Contract 10038 · COR1
Support calls
6
£206.25 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| ADO076 | Adobe Acrobat Pro Enterprise Version 6.3.10 | T76757 | Server - Ap-Host | Not on contract | — |
| AUT120 | AutoCAD LT | T16719 | Workstations | On contract 10038 | £225 |
| O3SFO | Opera 3 System Foundation | LIC 736916 | Workstations | On contract 10038 | £375 |
| O3NUS | Opera 3 Current Users | LIC 758050 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £37.5Backup of the data directory verifiedOpera 3 Current Users · Julie Herbert · 04 May 2026
- On contractInvoice imported twice from the job systemOpera 3 System Foundation · Stacey Thomas · 12 Nov 2025
- £37.5New user added and permissions setAdobe Acrobat Pro Enterprise · Karen Taylor · 31 Aug 2025
- £56.25Year end routine walkthroughOpera 3 Current Users · Karen Taylor · 09 Jul 2025
- £75Nominal period end would not runOpera 3 Current Users · Anne-Marie Cable · 21 Jun 2025
- On contractReport layout change requestedOpera 3 System Foundation · Karen Taylor · 08 May 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.