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Skelton Textiles & Co

SKE103ActiveNo agreement

skeltontextiles.co.uk · Manufacturing · Account manager Tom Whitfield

Microsoft 365Partial3 weeks agoSupport & assets (SQL)Healthy23 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

12 licensed products on the register
Products
12
10 on a support contract
Not on contract
2
£110 a year at listed rates
Annual support value
£1,685
Contract 9783 · COR1
Support calls
16
£337.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 4.0.5
T13527WorkstationsOn contract
9783
£200
O3NUSOpera 3 Current UsersT70073Server - Ap-HostOn contract
9783
£60
O3SALOpera 3 Sales Ledger
Version 2.4.0
T37255Server - Sql1On contract
9783
£150
O3PUROpera 3 Purchase LedgerT46250Server - Ap-HostNot on contract—
O3NOMOpera 3 Nominal LedgerT66120Terminal serverNot on contract—
O3INVOpera 3 InvoicingT63164Server - Sql1On contract
9783
£225
O3POPOpera 3 Purchase Order ProcessingT48137Server - Ap-HostOn contract
9783
£375
O3SCTOpera 3 Stock ControlT37847WorkstationsOn contract
9783
£225
O3COSOpera 3 Costing
Version 3.5.0
T93246Terminal serverOn contract
9783
£120
O3PAYOpera 3 Payroll & HRT98863Server - Sql1On contract
9783
£120
O3REPOpera 3 Reporter
Version 8.8.1
T47372Server - Ap-HostOn contract
9783
£60
O3CREOpera 3 Credit Management
Version 4.4.9
T52938Terminal serverOn contract
9783
£150

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • New user added and permissions set
    Opera 3 Invoicing · Karen Taylor · 09 Aug 2026
    On contract
  • Year end routine walkthrough
    Opera 3 Reporter · Kelly Gregory · 03 Jun 2026
    On contract
  • Stock take variance query
    Opera 3 Purchase Ledger · Kelly Gregory · 02 May 2026
    £150
  • Backup of the data directory verified
    Opera 3 Invoicing · Stacey Thomas · 27 Mar 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Purchase Ledger · Anne-Marie Cable · 23 Jan 2026
    £112.5
  • New user added and permissions set
    Opera 3 Nominal Ledger · Kelly Gregory · 07 Dec 2025
    £75
  • New user added and permissions set
    Opera 3 Invoicing · Kelly Gregory · 04 Sep 2025
    On contract
  • Invoice imported twice from the job system
    Opera 3 Payroll & HR · Stacey Thomas · 04 Sep 2025
    On contract
  • New user added and permissions set
    Opera 3 Sales Ledger · Anne-Marie Cable · 19 Aug 2025
    On contract
  • New user added and permissions set
    Opera 3 Current Users · Karen Taylor · 03 Jul 2025
    On contract
  • Invoice imported twice from the job system
    Opera 3 Current Users · Karen Taylor · 06 Jun 2025
    On contract
  • Invoice imported twice from the job system
    Opera 3 Payroll & HR · Julie Herbert · 24 Jan 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.