Software position
11 licensed products on the registerProducts
11
8 on a support contract
Not on contract
3
£440 a year at listed rates
Annual support value
£1,245
Contract 9962 · COR1
Support calls
6
£56.25 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 4.8.1 | T26141 | Server - Ap-Host | On contract 9962 | £180 |
| O3NUS | Opera 3 Current Users | T60965 | Workstations | On contract 9962 | £15 |
| O3SAL | Opera 3 Sales Ledger | T93792 | Server - Sql1 | On contract 9962 | £180 |
| O3PUR | Opera 3 Purchase Ledger Version 6.5.4 | T31764 | Workstations | On contract 9962 | £240 |
| O3NOM | Opera 3 Nominal Ledger | T46771 | Workstations | On contract 9962 | £15 |
| O3INV | Opera 3 Invoicing | T56557 | Terminal server | On contract 9962 | £180 |
| O3POP | Opera 3 Purchase Order Processing Version 5.1.7 | T13808 | Terminal server | On contract 9962 | £60 |
| O3SCT | Opera 3 Stock Control | T78534 | Workstations | Not on contract | — |
| O3COS | Opera 3 Costing Version 6.0.5 | T78060 | Terminal server | Not on contract | — |
| LEC001 | Bespoke job management system | LIC 162188 | Workstations | On contract 9962 | £375 |
| MJM001 | KwikStock stock control add-on | LIC 554798 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £56.25Nominal period end would not runOpera 3 Stock Control · Julie Herbert · 20 Jun 2026
- On contractEmail payslips would not clear — SQL service restartedOpera 3 Nominal Ledger · Stacey Thomas · 30 Nov 2025
- On contractPurchase order print alignmentOpera 3 Purchase Order Processing · Stacey Thomas · 04 Sep 2025
- On contractNominal period end would not runOpera 3 Sales Ledger · Julie Herbert · 09 Aug 2025
- On contractReport layout change requestedOpera 3 Nominal Ledger · Kelly Gregory · 23 Feb 2025
- On contractNominal period end would not runOpera 3 Purchase Ledger · Kelly Gregory · 02 Jan 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.