Customer master data
Immutable internal identity with external mapping keys
| Internal CustomerId | cus_sou493 Primary key — never changes |
| Account number | SOU493 Links to ticketing and SQL |
| Display name | Southwell Packaging Holdings |
| Primary domain | southwellpackaging.co.uk Microsoft tenant mapping aid |
| Tenant ID | sou493-3862-4f2a-9c31-712772 |
| SQL external key | SOU493 |
| Account manager | Ellie Marsh |
| Status | Active |
| Created | 30 Jun 2023 |
Connection and collection
Authentication mode is independent of the data model
| Auth method | GDAP / partner delegated |
| Relationship state | active Expiry 10 Sep 2027 |
| Last successful sync | 04 Aug 2026 08:00 UTC 3 weeks ago |
| Last attempt | 25 Aug 2026 04:00 UTC Result: throttled |
| M365 data quality | Stale |
| SQL data quality | Source unavailable No SQL mapping for this account |
| Schedule | Weekly — users, licences, usage reports Configurable per dataset and customer |
Connection changes require the administrator role.
Branding
Saved once and reused automatically for future dashboards and packs
Editable
Customer logo
PNG, JPG, WEBP or SVG up to 4 MB. Transparent backgrounds work best.
Meeting pack preview
Southwell Packaging Holdings
Saved branding is applied to this customer's dashboard, exports and every future meeting pack.
Customer colours change accents only. Warning, failure and success colours, typography and layout stay fixed so every customer dashboard and pack reads the same way.
Customer contacts
Who to speak to. Used for meeting invitations and pipeline follow-up.
| Name | Role | Phone | Notes | |
|---|---|---|---|---|
| Henry OkonkwoPrimary | Managing Director | [email protected] | 01546 420694 | Decision maker for spend |
| Oscar Bellamy | Finance Manager | [email protected] | 01916 621814 | Handles purchase orders and renewals |
Prototype controls
Demo-only switches for showing how the phases differ
SOU493 has no SQL mapping in this demo, so those sections stay in the Phase 1 state regardless.