Software position
12 licensed products on the registerProducts
12
9 on a support contract
Not on contract
3
£375 a year at listed rates
Annual support value
£1,440
Contract 10009 · COR1
Support calls
6
£150 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T64290 | Server - Sql1 | On contract 10009 | £250 |
| O3NUS | Opera 3 Current Users Version 2.4.8 | T40381 | Workstations | On contract 10009 | £120 |
| O3SAL | Opera 3 Sales Ledger Version 4.3.14 | T80346 | Server - Sql1 | On contract 10009 | £240 |
| O3PUR | Opera 3 Purchase Ledger | T83358 | Terminal server | On contract 10009 | £180 |
| O3NOM | Opera 3 Nominal Ledger Version 4.8.4 | T90330 | Server - Sql1 | Not on contract | — |
| O3INV | Opera 3 Invoicing Version 6.2.18 | T98053 | Terminal server | On contract 10009 | £180 |
| O3POP | Opera 3 Purchase Order Processing Version 6.2.2 | T23812 | Server - Ap-Host | On contract 10009 | £20 |
| O3SCT | Opera 3 Stock Control | T12776 | Server - Ap-Host | On contract 10009 | £60 |
| O3COS | Opera 3 Costing | T69446 | Server - Ap-Host | On contract 10009 | £375 |
| O3PAY | Opera 3 Payroll & HR Version 3.8.5 | T97022 | Server - Sql1 | On contract 10009 | £15 |
| SG50AC | Sage 50 Accounts Professional | LIC 256634 | Workstations | Not on contract | — |
| SG50PR | Sage 50 Payroll | LIC 997936 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractNew user added and permissions setOpera 3 System Foundation · Julie Herbert · 26 Jun 2026
- On contractReport layout change requestedOpera 3 System Foundation · Julie Herbert · 09 Dec 2025
- On contractPurchase order print alignmentOpera 3 Costing · Kelly Gregory · 04 Nov 2025
- £37.5Invoice imported twice from the job systemSage 50 Accounts Professional · Karen Taylor · 29 Sep 2025
- £112.5Invoice imported twice from the job systemOpera 3 Nominal Ledger · Karen Taylor · 06 Jun 2025
- On contractUser locked out of the payroll companyOpera 3 System Foundation · Julie Herbert · 17 Oct 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.