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Tockwith Housing Trust

TOC760OnboardingProject only

tockwithhousing.co.uk · Housing · Account manager Priya Raman

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy8 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

8 licensed products on the register
Products
8
7 on a support contract
Not on contract
1
£10 a year at listed rates
Annual support value
£1,140
Contract 10287 · SOFLA
Support calls
6
£187.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT36529WorkstationsOn contract
10287
£250
O3NUSOpera 3 Current UsersT53198Terminal serverOn contract
10287
£120
O3SALOpera 3 Sales Ledger
Version 12.0.14
T27466WorkstationsOn contract
10287
£225
O3PUROpera 3 Purchase Ledger
Version 7.0.10
T68405Server - Ap-HostOn contract
10287
£225
O3NOMOpera 3 Nominal LedgerT97887Server - Sql1Not on contract—
O3INVOpera 3 Invoicing
Version 8.5.6
T45816WorkstationsOn contract
10287
£120
O3POPOpera 3 Purchase Order Processing
Version 10.1.16
T42992Terminal serverOn contract
10287
£80
O3SCTOpera 3 Stock Control
Version 5.6.20
T87177Terminal serverOn contract
10287
£120

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • New user added and permissions set
    Opera 3 Nominal Ledger · Karen Taylor · 13 Jul 2026
    £75
  • New user added and permissions set
    Opera 3 Nominal Ledger · Anne-Marie Cable · 12 Jul 2026
    £112.5
  • Report layout change requested
    Opera 3 Current Users · Anne-Marie Cable · 16 Dec 2025
    On contract
  • Purchase order print alignment
    Opera 3 Stock Control · Stacey Thomas · 21 Aug 2025
    On contract
  • Purchase order print alignment
    Opera 3 Current Users · Kelly Gregory · 24 May 2025
    On contract
  • Year end routine walkthrough
    Opera 3 Current Users · Kelly Gregory · 02 Apr 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.