Software position
12 licensed products on the registerProducts
12
11 on a support contract
Not on contract
1
£120 a year at listed rates
Annual support value
£2,038
Contract 10205 · SOFT
Support calls
6
£131.25 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T68461 | Server - Ap-Host | On contract 10205 | £225 |
| O3NUS | Opera 3 Current Users Version 12.3.0 | T59998 | Terminal server | On contract 10205 | £40 |
| O3SAL | Opera 3 Sales Ledger | T87788 | Terminal server | On contract 10205 | £120 |
| O3PUR | Opera 3 Purchase Ledger | T13373 | Workstations | On contract 10205 | £120 |
| O3NOM | Opera 3 Nominal Ledger Version 5.4.11 | T30283 | Server - Sql1 | On contract 10205 | £180 |
| O3INV | Opera 3 Invoicing | T43938 | Server - Ap-Host | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing | T65054 | Terminal server | On contract 10205 | £10 |
| O3SCT | Opera 3 Stock Control | T42201 | Server - Ap-Host | On contract 10205 | £180 |
| O3COS | Opera 3 Costing | T92501 | Terminal server | On contract 10205 | £375 |
| O3PAY | Opera 3 Payroll & HR | T11381 | Server - Sql1 | On contract 10205 | £150 |
| LEC001 | Bespoke job management system | LIC 489304 | Workstations | On contract 10205 | £263 |
| MJM001 | KwikStock stock control add-on | LIC 667132 | Workstations | On contract 10205 | £375 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractReport layout change requestedOpera 3 System Foundation · Karen Taylor · 21 Jul 2026
- On contractReport layout change requestedOpera 3 Sales Ledger · Stacey Thomas · 15 Jun 2025
- On contractYear end routine walkthroughOpera 3 Purchase Ledger · Julie Herbert · 16 May 2025
- £75Year end routine walkthroughOpera 3 Invoicing · Stacey Thomas · 14 May 2025
- On contractUser locked out of the payroll companyOpera 3 Costing · Kelly Gregory · 11 Jan 2025
- £56.25User locked out of the payroll companyOpera 3 Invoicing · Kelly Gregory · 05 Sep 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.