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Upton Financial Associates

UPT344ActiveManaged contract

uptonfinancial.co.uk · Financial services · Account manager Rachel Byrne

Microsoft 365Healthy2 days agoSupport & assets (SQL)Healthy15 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

4 licensed products on the register
Products
4
4 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£1,361
Contract 10812 · SOFT
Support calls
25
All within contract

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts Professional
Version 6.7.7
T19460Server - Sql1On contract
10812
£225
SG50PRSage 50 Payroll
Version 3.5.17
T33792Terminal serverOn contract
10812
£225
ADO076Adobe Acrobat Pro EnterpriseLIC 478194WorkstationsOn contract
10812
£648
AUT120AutoCAD LTLIC 485555WorkstationsOn contract
10812
£263

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Invoice imported twice from the job system
    AutoCAD LT · Anne-Marie Cable · 11 Aug 2026
    On contract
  • Stock take variance query
    Sage 50 Payroll · Karen Taylor · 09 Aug 2026
    On contract
  • Stock take variance query
    Sage 50 Payroll · Stacey Thomas · 02 Aug 2026
    On contract
  • Nominal period end would not run
    Adobe Acrobat Pro Enterprise · Karen Taylor · 30 Jun 2026
    On contract
  • User locked out of the payroll company
    AutoCAD LT · Stacey Thomas · 24 May 2026
    On contract
  • User locked out of the payroll company
    Sage 50 Accounts Professional · Karen Taylor · 17 May 2026
    On contract
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Anne-Marie Cable · 11 Mar 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Sage 50 Accounts Professional · Julie Herbert · 26 Feb 2026
    On contract
  • Backup of the data directory verified
    Sage 50 Accounts Professional · Karen Taylor · 17 Nov 2025
    On contract
  • Email payslips would not clear — SQL service restarted
    AutoCAD LT · Stacey Thomas · 28 Oct 2025
    On contract
  • Nominal period end would not run
    AutoCAD LT · Anne-Marie Cable · 03 Aug 2025
    On contract
  • Backup of the data directory verified
    Adobe Acrobat Pro Enterprise · Karen Taylor · 25 Jun 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.