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Verity Architects Associates

VER025ActiveTime and materials

verityarchitects.co.uk · Architecture · Account manager Ellie Marsh · Verity Care Group (site of 5)

Microsoft 365Healthy12 hr agoSupport & assets (SQL)Partial12 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

2 licensed products on the register
Products
2
2 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£475
Contract 10074 · COR1
Support calls
19
All within contract

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts ProfessionalT89845WorkstationsOn contract
10074
£100
SG50PRSage 50 PayrollT18475Terminal serverOn contract
10074
£375

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Stock take variance query
    Sage 50 Accounts Professional · Stacey Thomas · 06 Aug 2026
    On contract
  • Stock take variance query
    Sage 50 Accounts Professional · Julie Herbert · 03 Aug 2026
    On contract
  • Backup of the data directory verified
    Sage 50 Payroll · Karen Taylor · 20 Jul 2026
    On contract
  • Invoice imported twice from the job system
    Sage 50 Payroll · Karen Taylor · 13 Jun 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Sage 50 Payroll · Karen Taylor · 14 Apr 2026
    On contract
  • Year end routine walkthrough
    Sage 50 Accounts Professional · Anne-Marie Cable · 21 Mar 2026
    On contract
  • Year end routine walkthrough
    Sage 50 Payroll · Julie Herbert · 10 Mar 2026
    On contract
  • Purchase order print alignment
    Sage 50 Payroll · Stacey Thomas · 04 Feb 2026
    On contract
  • Year end routine walkthrough
    Sage 50 Accounts Professional · Stacey Thomas · 22 Jan 2026
    On contract
  • Year end routine walkthrough
    Sage 50 Payroll · Kelly Gregory · 21 Jan 2026
    On contract
  • Invoice imported twice from the job system
    Sage 50 Payroll · Stacey Thomas · 22 Oct 2025
    On contract
  • New user added and permissions set
    Sage 50 Accounts Professional · Julie Herbert · 25 Jul 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.