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Verity Security Partners

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veritysecurity.co.uk · Security services · Account manager Ellie Marsh

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy14 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

3 licensed products on the register
Products
3
3 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£535
Contract 10058 · SOFT
Support calls
11
All within contract

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
LEC001Bespoke job management systemT22552Server - Ap-HostOn contract
10058
£100
MJM001KwikStock stock control add-on
Version 2.9.6
T13389Terminal serverOn contract
10058
£375
COR1Job costing linkT79206Server - Ap-HostOn contract
10058
£60

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Invoice imported twice from the job system
    KwikStock stock control add-on · Anne-Marie Cable · 01 Jun 2026
    On contract
  • Invoice imported twice from the job system
    Job costing link · Stacey Thomas · 17 Mar 2026
    On contract
  • Backup of the data directory verified
    Bespoke job management system · Stacey Thomas · 07 Feb 2026
    On contract
  • Nominal period end would not run
    Bespoke job management system · Karen Taylor · 14 Oct 2025
    On contract
  • Backup of the data directory verified
    Job costing link · Stacey Thomas · 07 Jul 2025
    On contract
  • Purchase order print alignment
    Job costing link · Kelly Gregory · 26 Jun 2025
    On contract
  • Report layout change requested
    Job costing link · Stacey Thomas · 10 Jun 2025
    On contract
  • User locked out of the payroll company
    Job costing link · Anne-Marie Cable · 05 Jun 2025
    On contract
  • User locked out of the payroll company
    KwikStock stock control add-on · Julie Herbert · 16 Apr 2025
    On contract
  • Report layout change requested
    KwikStock stock control add-on · Karen Taylor · 08 Jan 2025
    On contract
  • Year end routine walkthrough
    KwikStock stock control add-on · Karen Taylor · 25 Aug 2024
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.