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Weeton Financial & Co

WEE353ActiveManaged contract

weetonfinancial.co.uk · Financial services · Account manager Priya Raman

Microsoft 365Healthy2 days agoSupport & assets (SQL)Healthy19 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

5 licensed products on the register
Products
5
4 on a support contract
Not on contract
1
£10 a year at listed rates
Annual support value
£315
Contract 11017 · COR1
Support calls
14
£412.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 6.0.5
T88066Server - Ap-HostNot on contract—
O3NUSOpera 3 Current UsersT77724Server - Sql1On contract
11017
£15
O3SALOpera 3 Sales Ledger
Version 4.8.6
T18297Server - Ap-HostOn contract
11017
£225
O3PUROpera 3 Purchase LedgerT99789Terminal serverOn contract
11017
£60
O3NOMOpera 3 Nominal Ledger
Version 4.5.4
T79410Server - Sql1On contract
11017
£15

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Invoice imported twice from the job system
    Opera 3 Nominal Ledger · Stacey Thomas · 14 Aug 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Current Users · Kelly Gregory · 09 Aug 2026
    On contract
  • New user added and permissions set
    Opera 3 Current Users · Karen Taylor · 16 May 2026
    On contract
  • Backup of the data directory verified
    Opera 3 Sales Ledger · Anne-Marie Cable · 09 May 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 System Foundation · Julie Herbert · 12 Apr 2026
    £150
  • Report layout change requested
    Opera 3 System Foundation · Julie Herbert · 06 Apr 2026
    £112.5
  • Email payslips would not clear — SQL service restarted
    Opera 3 Nominal Ledger · Karen Taylor · 15 Feb 2026
    On contract
  • Year end routine walkthrough
    Opera 3 System Foundation · Anne-Marie Cable · 17 Sep 2025
    £56.25
  • Purchase order print alignment
    Opera 3 System Foundation · Stacey Thomas · 17 Jul 2025
    £56.25
  • Invoice imported twice from the job system
    Opera 3 Current Users · Stacey Thomas · 16 Jul 2025
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Sales Ledger · Karen Taylor · 17 Feb 2025
    On contract
  • Stock take variance query
    Opera 3 System Foundation · Karen Taylor · 30 Dec 2024
    £37.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.