Software position
3 licensed products on the registerProducts
3
1 on a support contract
Not on contract
2
£120 a year at listed rates
Annual support value
£324
Contract 10809 · SOFLA
Support calls
8
£525 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional Version 5.5.10 | T15938 | Workstations | Not on contract | — |
| SG50PR | Sage 50 Payroll | T73806 | Workstations | Not on contract | — |
| LEC001 | Bespoke job management system | LIC 451628 | Workstations | On contract 10809 | £324 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractReport layout change requestedBespoke job management system · Julie Herbert · 16 Jul 2026
- £75Report layout change requestedSage 50 Payroll · Anne-Marie Cable · 07 Jul 2026
- £75New user added and permissions setSage 50 Accounts Professional · Anne-Marie Cable · 21 Apr 2026
- £56.25Stock take variance querySage 50 Accounts Professional · Karen Taylor · 28 Feb 2026
- £150Backup of the data directory verifiedSage 50 Accounts Professional · Stacey Thomas · 07 Oct 2025
- £150Nominal period end would not runSage 50 Accounts Professional · Kelly Gregory · 04 Aug 2025
- On contractPurchase order print alignmentBespoke job management system · Kelly Gregory · 19 Dec 2024
- £18.75New user added and permissions setSage 50 Accounts Professional · Karen Taylor · 17 Dec 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.