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Westmoor Academy & Co

WES640ActiveManaged contract

westmooracademy.co.uk · Education · Account manager Rachel Byrne

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy18 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

9 licensed products on the register
Products
9
7 on a support contract
Not on contract
2
£574 a year at listed rates
Annual support value
£840
Contract 10615 · COR1
Support calls
16
£337.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 8.0.9
T70830Server - Sql1On contract
10615
£120
O3NUSOpera 3 Current Users
Version 7.7.15
T91704Server - Ap-HostOn contract
10615
£225
O3SALOpera 3 Sales LedgerT31318Server - Sql1On contract
10615
£15
O3PUROpera 3 Purchase Ledger
Version 3.9.19
T61870Server - Sql1On contract
10615
£150
O3NOMOpera 3 Nominal Ledger
Version 11.9.5
T43581Server - Sql1On contract
10615
£150
O3INVOpera 3 Invoicing
Version 11.7.1
T66293Server - Ap-HostOn contract
10615
£120
O3POPOpera 3 Purchase Order Processing
Version 3.3.10
T58444Terminal serverOn contract
10615
£60
ADO076Adobe Acrobat Pro EnterpriseLIC 772517WorkstationsNot on contract—
AUT120AutoCAD LTLIC 197623WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • User locked out of the payroll company
    Opera 3 System Foundation · Kelly Gregory · 19 Jul 2026
    On contract
  • Stock take variance query
    Adobe Acrobat Pro Enterprise · Karen Taylor · 17 Jun 2026
    £150
  • Nominal period end would not run
    Opera 3 System Foundation · Stacey Thomas · 09 Mar 2026
    On contract
  • Nominal period end would not run
    Opera 3 Invoicing · Anne-Marie Cable · 07 Feb 2026
    On contract
  • Invoice imported twice from the job system
    Adobe Acrobat Pro Enterprise · Karen Taylor · 31 Oct 2025
    £112.5
  • Nominal period end would not run
    Opera 3 Purchase Ledger · Kelly Gregory · 02 Jul 2025
    On contract
  • Purchase order print alignment
    Opera 3 Current Users · Karen Taylor · 10 May 2025
    On contract
  • Stock take variance query
    Opera 3 Nominal Ledger · Anne-Marie Cable · 18 Apr 2025
    On contract
  • Invoice imported twice from the job system
    Opera 3 Sales Ledger · Stacey Thomas · 06 Apr 2025
    On contract
  • Purchase order print alignment
    Opera 3 System Foundation · Julie Herbert · 06 Mar 2025
    On contract
  • Backup of the data directory verified
    Opera 3 Purchase Order Processing · Karen Taylor · 04 Mar 2025
    On contract
  • User locked out of the payroll company
    Opera 3 Invoicing · Anne-Marie Cable · 26 Feb 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.