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Westmoor Logistics Trust

WES654ActiveManaged contract

westmoorlogistics.co.uk · Logistics · Account manager Priya Raman

Microsoft 365Partial4 weeks agoSupport & assets (SQL)Healthy18 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

9 licensed products on the register
Products
9
7 on a support contract
Not on contract
2
£90 a year at listed rates
Annual support value
£685
Contract 10425 · MJM002
Support calls
17
£450 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT77082Server - Ap-HostOn contract
10425
£150
O3NUSOpera 3 Current Users
Version 8.0.5
T41801Server - Ap-HostNot on contract—
O3SALOpera 3 Sales Ledger
Version 7.2.15
T80759Server - Ap-HostOn contract
10425
£100
O3PUROpera 3 Purchase Ledger
Version 8.0.6
T14361Terminal serverOn contract
10425
£15
O3NOMOpera 3 Nominal Ledger
Version 12.4.11
T52615Server - Sql1On contract
10425
£60
O3INVOpera 3 Invoicing
Version 9.2.9
T51725Terminal serverOn contract
10425
£225
O3POPOpera 3 Purchase Order ProcessingT95890WorkstationsOn contract
10425
£15
SG50ACSage 50 Accounts ProfessionalLIC 230968WorkstationsNot on contract—
SG50PRSage 50 PayrollLIC 566385WorkstationsOn contract
10425
£120

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Email payslips would not clear — SQL service restarted
    Opera 3 System Foundation · Karen Taylor · 20 Jul 2026
    On contract
  • Backup of the data directory verified
    Opera 3 Current Users · Julie Herbert · 21 Apr 2026
    £75
  • User locked out of the payroll company
    Opera 3 Current Users · Karen Taylor · 10 Apr 2026
    £56.25
  • Purchase order print alignment
    Opera 3 Sales Ledger · Stacey Thomas · 24 Mar 2026
    On contract
  • User locked out of the payroll company
    Opera 3 Current Users · Karen Taylor · 30 Oct 2025
    £112.5
  • New user added and permissions set
    Opera 3 Invoicing · Kelly Gregory · 03 Oct 2025
    On contract
  • Purchase order print alignment
    Opera 3 System Foundation · Stacey Thomas · 28 Aug 2025
    On contract
  • Stock take variance query
    Opera 3 Sales Ledger · Julie Herbert · 18 Aug 2025
    On contract
  • Report layout change requested
    Opera 3 Invoicing · Karen Taylor · 25 Jul 2025
    On contract
  • Purchase order print alignment
    Opera 3 Sales Ledger · Karen Taylor · 13 Jul 2025
    On contract
  • Purchase order print alignment
    Opera 3 Nominal Ledger · Karen Taylor · 11 May 2025
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Current Users · Julie Herbert · 19 Apr 2025
    £37.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.